Privacy & Cookie Policy

1. Introduction

Ornate Quality Services Pvt. Ltd. ("Ornate Quality Services", "we", "us", or "our") operates https://ornatequality.com. This policy explains how we collect, use, store, and protect your personal information when you visit our website, submit enquiry forms, or interact with our services — including our ads landing page at https://ornatequality.com/ads.

We comply with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), to the extent applicable to our operations.

2. Information We Collect

We may collect the following types of information:

• Contact details — name, email, phone number, city, and message content when you submit our contact or consultation forms.
• Technical data — IP address, browser type, device information, pages visited, and referral source collected via cookies and analytics tools.
• Cookie preferences — your consent choice stored in a browser cookie.

3. How We Use Your Information

• To respond to your enquiries and provide certification consultation.
• To improve our website, services, and user experience.
• To measure marketing campaign performance (e.g. Google Ads conversions).
• To comply with legal obligations and prevent fraud or misuse.

4. Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device — to operate effectively and understand how visitors use our site.

Essential cookies are required to remember your cookie consent preference. These do not require separate consent.

Analytics cookies (e.g. Google Analytics 4 via Google Tag Manager) help us understand site traffic and user behaviour. These are only activated after you accept cookies.

Marketing cookies (e.g. Google Ads conversion tracking) help us measure the effectiveness of our advertising campaigns, including on our /ads landing page. These are only activated after you accept cookies.

You can manage your preferences at any time using the cookie banner on our website, or by clearing cookies in your browser settings.

5. Third-Party Services

We use Google Tag Manager to manage analytics and advertising tags. Google may process data according to its own privacy policy. Third-party services we may use include:

• Google Tag Manager
• Google Analytics 4
• Google Ads

We do not sell your personal data to third parties.

6. Data Retention

Enquiry form data is retained for as long as necessary to respond to your request and maintain business records, typically up to 3 years unless a longer period is required by law. Cookie consent preferences are stored for up to 12 months.

7. Your Rights

Under applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for non-essential cookies at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise these rights, contact us at chetan@ornatequality.com.

8. Contact Us

For privacy-related questions or requests, please contact:

Ornate Quality Services Pvt. Ltd.
Email: chetan@ornatequality.com
Website: Contact Us